"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too.

Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey.

Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found.

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported.

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem is that businesses seem to believe these experiences emerge from the ether and then project themselves onto the customers, which is both mystical thinking and mistaken thinking.

The reality is that the conduit of all CX is ultimately the employees -- and if your employees aren't having a good experience, there's virtually no way they can deliver a good experience to your customers.

Crumbl Ribbon Cutting
10/30/2018
11:30 AM - 12:00 PM
Crumbl
586 N 900 W
American Fork, UT 84003

Forum Academy Ribbon Cutting
10/30/2018
03:00 PM - 03:30 PM
Forum Academy
648 E State St
American Fork, UT 84003

Halloween on Main
10/31/2018
03:30 PM - 05:30 PM
American Fork Main Street
American Fork, UT 84003

Chamber members are invited to participate in our HALLOWEEN ON MAIN event. Each year we have about 2000 kids walk up and down Main Street trick-or-treating to the local businesses. If your business is not located on Main Street, we can provide a space for you to set up (either along Main or at Doug Smith Auto). There is NO CHARGE to participate and ALL types of businesses are welcome. 

Ken Garff Trunk-or-Treat
10/31/2018
04:00 PM - 06:00 PM
Ken Garff American Fork
548 E 1000 S
American Fork, UT 84003

Annual Tri-Chamber Bowling Luncheon
11/06/2018
11:45 AM - 01:00 PM
Jack and Jill Lanes
113 S 600 E
Lehi, UT 84043

Rumbi Island Grill Toys for Tots
11/12/2018 M
Rumbi Island Grill
987 W 500 N
American Fork, UT 84003

European Wax Ribbon Cutting
11/14/2018
12:00 PM - 12:30 PM
European Wax Center
945 W 500 N, Suite 102
American Fork, UT 84003

November Connect 4 Lunch
11/15/2018
11:45 AM - 01:00 PM
TBD

Looking for a great way to network with business owners and professionals? Join us on Thursday, November 15th for our Connect 4 Lunch event hosted by the American Fork Chamber of Commerce. This event was created in response to a survey we sent out to chamber members from the Pleasant Grove-Lindon, American Fork, and Lehi Area Chambers and has become a popular way to network AND enjoy an amazing lunch at the same time!

Connect 4 Lunch will be held on the THIRD Thursday of every month. This event is free to attend - you just need to pay for your own lunch.

The next Connect 4 Lunch will be on December 20th.

Small Business Saturday
11/24/2018
American Fork Chamber of Commerce
31 N Church St
American Fork, UT 84003

Please support our local small businesses by participating in this annual holiday shopping tradition as a shopper, a small business owner, or both! CLICK HERE to find out more information about how your business can be involved, learn about ways to promote your business during Small Business Saturday, and create customizable marketing materials you can use during the event.

North County Summit
11/29/2018
08:00 AM - 01:30 PM M
Hilton Garden Inn
3150 N Hotel Loop
Lehi, UT 84043

Annual Holiday Luncheon
12/06/2018
11:45 AM - 01:00 PM
Stone Gate Weddings and Events
886 W 2600 N 
Pleasant Grove, UT