Job Board Submissions Title:
Records Support Specialist and Licensing Support Specialist
Post Date
6/13/2023
Expiration Date
7/13/2023
Details:
Licensing Support Specialist, #00121
Salary: $44,730
Location: Onsite, Virginia ABC headquarters, Mechanicsville, VA
For consideration applications must be received on the Virginia ABC Authority website, www.abc.virginia.gov/about/careers
This is not a remote position. This is an onsite position at the Mechanicsville, VA ABC headquarters
The License Records section is in search of a License Support Specialist to initialize and conduct examinations of applicants applying for ABC licenses. This position is assigned to the Bureau\'s License Records Management section.
Our Mission
Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability – Service – Integrity – Performance Excellence
We offer:
Excellent work/life balance.
Average work week is 40 hours.
14 paid Holidays and PTO is earned every pay period.
Affordable Healthcare with employer contributions; See benefits package.
Virginia Retirement System VRS benefits.
College Tuition Reimbursement program.
Authority employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA ABC visit our website: https://www.abc.virginia.gov/about/agency-overview.
Areas of Responsibility
Duties include researching, imaging, indexing licensee and regional data, entering data into automated systems while analyzing and correcting data in the Bureau’s data base systems. The position will work with regional offices and personnel to ensure that retail applications are researched, taxes and fees processed and licensee criminal records and files are properly maintained. This position will interact with Bureau management, supervision, applicants, corporate officials, attorneys and the general public.
Qualifications
The selected candidate should have comprehensive knowledge of relevant state and federal laws, regulations and agency policies relative to corporations, partnerships and ABC licensing.
Knowledge of computer systems such as Microsoft Office Suites, automated data bases, proper use of English grammar, punctuation, spelling, composition, fundamental math to include basic statistics are essential.
Experience performing data entry, preparing reports, presenting the contents verbally and in writing is needed along with the ability to exercise independent judgment.
Applicants must have the ability to work independently, maintain a high level of confidentiality, handle stressful situations while maintaining between 60 to 80 retail applications at one time, compile and analyze pertinent information and be able to distinguish between relevant and irrelevant information to arrive at logical conclusions.
The ability to multi-task, utilize time management skills and organization is a must.
Excellent customer service and problem solving skills are paramount.
Preferred Qualifications
Include proficiency in Spanish and English, the ability to correspond with several different levels of the general public in both written and verbal communication.
The ability to follow instructions, both verbally and in writing knowledge of related enforcement investigative programs, policies and procedures, skill in using advanced personal computer applications such as complex spreadsheets, database packages, statistical packages, office automation software, the Internet, and other software products required to fulfill the responsibilities of the position.
The ability to correspond with several different levels of the general public in both written and verbal communication is important.
Applicant must be able to follow instructions, both verbally and in writing.
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Records Support Specialist, Position #00356
Salary: $44,730
Join a team of top shelf talent!
This is not a remote position. This position is onsite at the Hanover, VA ABC headquarters
The Alcoholic Beverage Control Authority is currently seeking applications for the the Records Support Specialist. The Support Specialist provides excellent professional services to the citizens of the Commonwealth pertaining to the licensing of businesses, collection of taxes and the controlled distribution of alcoholic beverages. This position is assigned to the Bureau\'s License Records Management section.
Our Mission
Virginia ABC generates a reliable stream of revenue for Virginia and promotes public safety through the responsible sale and regulation of alcoholic beverages.
Our Vision
To bring good spirits and excellent service to Virginia.
Our Values
Accountability – Service – Integrity – Performance Excellence
We offer:
Excellent work/life balance.
Average work week is 40 hours.
14 paid Holidays and PTO earned every 2 weeks worked.
Affordable Healthcare with employer contributions; See benefits package.
Virginia Retirement System VRS benefits.
College Tuition Reimbursement program
Authority employees are covered under the Commonwealth’s benefits package and VRS. However, Authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. To find out more about VA ABC visit our website: https://www.abc.virginia.gov/about/agency-overview.
Job Duties and Responsibilities:
This employee accurately reviews and enters license related data in compliance with the Bureau\'s data entry standards within two days of receipt.
Responses to all public informational inquiries are accomplished on the same day.
Information provided to customers is thorough, clear, concise, and in accordance with regulations, statutes and agency policies.
Correspondence to corporate officials, attorneys and other external customers is clear, concise and contains only relevant information.
Supports management and agents to achieve Bureau goals and objectives by serving as one of the quality control specialists through the process of verifying and indexing files scanned by regional personnel.
Assignments are carried out within established procedures and in a timely manner.
Knowledge of computer systems and automated databases, preferably Microsoft systems. Proper use of English grammar, punctuation, spelling, composition of correspondence. Knowledge of: state and federal laws, regulations and agency policies relative to corporations, partnerships, and ABC licensing; fundamental math, including basic statistics, and bookkeeping practices is essential.
Minimum Qualifications:
Demonstrated ability to: operate personal computers; design and manipulate databases; enter data, including crime data; gather and analyze pertinent information; produce statistical and financial reports; distinguish between relevant and irrelevant information and arrive at logical conclusions; trouble shoot problems and devise solutions; communicate effectively.
Prepare investigative reports; and present the contents verbally or in writing. Ability to handle stressful situations; trouble shoot problems and devise solutions; make independent decisions; and work independently.
Responses to all public informational inquiries are accomplished on the same day.
Information provided to customers is thorough, clear, concise, and in accordance with regulations, statutes and agency policies.
Correspondence to corporate officials, attorneys and other external customers is clear, concise and contains only relevant information.
Appropriate documents are data imaged and filed as necessary.
Responses to official Freedom of Information Act (FOIA) requests including estimates, billing, correspondence, research and database updates are accomplished within the guidelines and time frames of Agency and Bureau policy as required.
Support of the agency mission is demonstrated by assuring that contacts with internal and external customers reflect excellence in customer service and a commitment to public safety.
Automated data systems are maintained to ensure accuracy and confidentiality of data.
Management is immediately notified of all discrepancies and breaches of data security.
Maintains a positive, open and cooperative line of communication within the Agency and Bureau as well as with applicants, attorneys and other law enforcement agencies to ensure maximum cooperation and efficiency.
Completion of internal and external training courses as needed. Commissioned as a Notary Public or have the ability to become a Notary Public.
Preferred Qualifications:
Graduation from high school with considerable experience working with personal computers, automated databases, and cash management.
Bilingual preferred
Comments:
For Consideration applications must be submitted on the Virginia ABC Authority website,
www.abc.virginia.gov/about/careers
Image:
Employer:
Virginia Alcoholic Beverage Control Authority
Contact:
Frances Hill
Address:
7450 Freight Way
Mechanicsville, VA 23116
Work Phone:
804-250-6327
Email:
Frances.hill@virginiaabc.com
Website:
www.abc.virginia.gov/
