HSHS St. Joseph’s Hospital Highland achieves ‘5-Star’ HCAHPS rating, honored for excellence

“Often, in rural hospitals, having a devoted staff member to abstract and submit this data can be both time-consuming and burdensome,” said Laura Fischer, ICAHN flex coordinator. “This hospital realizes how important quality of care and an engaged staff is for its patients. From its top leadership on throughout the facility, each strives for continued quality on a daily basis, and that is what we are celebrating today.”
HSHS St. Joseph’s Hospital was honored for achieving a ‘5-Star’ rating in HCAHPS (Hospital Consumer Assessment of Health Plans Survey) scores. The Centers for Medicare and Medicaid Services (CMS) created the HCAHPS Star Ratings to allow consumers to more quickly and easily access the patient experience of care information on the Hospital Compare website. Star ratings also allow consumers to more easily compare hospitals.
“We are very proud of our team for achieving this level of excellence in health quality,” said John Ludwig, president and CEO of HSHS St. Joseph’s Hospital. “This is truly a team effort that recognizes our dedication to delivering a healthcare experience of which our patients and staff can be proud.”
ICAHN, located in Princeton, IL, is a network of 57 small rural Illinois hospitals dedicated to strengthening the operations of its member hospitals through collaboration. The organization is composed of Illinois hospitals who have earned critical access hospital designation by the Center for Medicare and Medicaid Services. ICAHN is recognized nationally for its work with rural healthcare and administers several state, federal, and private healthcare programs.