Scott Credit Union announces new Chief Financial Officer and Chief Experience Officer

Erhart, who has more than 25 years of experience in the financial industry, first joined Scott Credit Union in 2019 as its Chief Operating Officer. Prior to joining SCU, Erhart served as Product Manager for Enterprise Lending at First Bank, a Consultant for Justine Petersen, Executive Vice President for Reliance Bank, Regional Manager for PNC, and District Manager for American General Finance. She also has volunteered as a board member for the Collinsville Food Pantry and serves as a Healing Community Board member for St. John’s Community Care. Erhart is a graduate of Southern Illinois University of Edwardsville, holding a bachelor’s degree in political science and government.
The Chief Experience Officer (CXO) position is a newly created role at Scott Credit Union. As CXO, Erhart will evaluate and improve the experience of the credit union’s members across all channels and business units.
“As CXO, Wendy will be laser-focused on the full member journey—from how members first become aware of us, to them becoming account holders, to their interactions with us now and in the future,” said Padak. “We’re always working to provide the best experience possible for our members, and we are excited to have Wendy’s expertise helping us meet that goal.”
Scott Credit Union is a full-service financial cooperative. When someone opens an account at the credit union, they become a member and an owner. Because of its structure, Scott Credit Union has given back nearly $13 million to members through a bonus dividend and loan interest rebate over the past 13 years.