"A few weeks ago in one afternoon I experienced extremes of customer service: the rare excellent and the less rare stink-up-the-place.

First, the excellent customer service. I have been dragging my feet about using recycled printer ink cartridges for lots of different reasons, but my ink ran out suddenly in the middle of a job at work. I drove a few blocks to Cartridge World, a local franchise, and bought a refilled ink cartridge. If I liked it I planned to buy more, but this was a test.

It worked beautifully.

For three days.

Inexplicably, my printer stopped working and gave me a strange error message. So I called Cartridge World, where Jeff told me what to do, and asked me to call him back to keep him updated.

It didn't work.

I drove back with my receipt and the offending ink cartridge in hand. Jeff asked me numerous questions, explained what had likely happened, then gave me not one but TWO replacement cartridges in trade. "For a back-up, just in case," said Jeff.

I'm happy to report the replacement ink cartridge has been working perfectly for at least two weeks, but more important, Cartridge World's customer service was fantastic. Jeff listened to me, solved my problem, and effectively halved my cost for my trouble. This is how retail is supposed to be.

...Chico Cartridge World -- *sigh* -- my new business crush.

Love,

Foolery"

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