"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too.

Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey.

Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found.

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported.

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem is that businesses seem to believe these experiences emerge from the ether and then project themselves onto the customers, which is both mystical thinking and mistaken thinking.

The reality is that the conduit of all CX is ultimately the employees -- and if your employees aren't having a good experience, there's virtually no way they can deliver a good experience to your customers.

Treats in the Park
10/31/2018
03:00 PM - 05:00 PM
Pleasant Grove Downtown Park
200 S Main St
Pleasant Grove, UT 84062

Annual Tri-Chamber Bowling Luncheon
11/06/2018
11:45 AM - 01:00 PM
Pleasant Grove-Lindon Chamber of Commerce
70 S 100 E
Pleasant Grove, UT 84062

November Connect 4 Lunch
11/15/2018
11:45 AM - 01:00 PM M
TBD

Looking for a great way to network with business owners and professionals? Join us on Thursday, November 15th for our Connect 4 Lunch event hosted by the American Fork Chamber of Commerce. This event was created in response to a survey we sent out to chamber members from the Pleasant Grove-Lindon, American Fork, and Lehi Area Chambers and has become a popular way to network AND enjoy an amazing lunch at the same time!

Connect 4 Lunch will be held on the THIRD Thursday of every month. This event is free to attend - you just need to pay for your own lunch.

The next Connect 4 Lunch will be on December 20th.

Small Business Saturday
11/24/2018
Pleasant Grove-Lindon Chamber of Commerce
70 S 100 E
Pleasant Grove, UT 84062

Please support our local small businesses by participating in this annual holiday shopping tradition as a shopper, a small business owner, or both! CLICK HERE to find out more information about how your business can be involved, learn about ways to promote your business during Small Business Saturday, and create customizable marketing materials you can use during the event.
 

North County Summit
11/29/2018
08:00 AM - 01:30 PM
Hilton Garden Inn
3150 N Hotel Loop
Lehi, UT 84043

Annual Holiday Luncheon
12/06/2018
11:45 AM - 01:00 PM
Stone Gate Weddings and Events
886 W 2600 N 
Pleasant Grove, UT 84062

 

Please join us for a combined-chamber holiday event with the American Fork Chamber of Commerce. Enjoy a delicious lunch and holiday entertainment. Please bring a prize to give away at the end of the luncheon.