October 30, 2018

For Great Customer Experiences, Design Great Employee Experiences

Chris Bucholtz, for E-Commerce Times

"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too.

Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey.

Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found.

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported.

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem is that businesses seem to believe these experiences emerge from the ether and then project themselves onto the customers, which is both mystical thinking and mistaken thinking.

The reality is that the conduit of all CX is ultimately the employees -- and if your employees aren't having a good experience, there's virtually no way they can deliver a good experience to your customers.


Upcoming Events

Treats in the Park
03:00 PM - 05:00 PM
Pleasant Grove Downtown Park
200 S Main St
Pleasant Grove, UT 84062

Annual Tri-Chamber Bowling Luncheon
11:45 AM - 01:00 PM
Pleasant Grove-Lindon Chamber of Commerce
70 S 100 E
Pleasant Grove, UT 84062

Image result for jack and jill lanes

Come join in the fun at our annual Tri-Chamber (Pleasant Grove-Lindon, American Fork, and Lehi Area) bowling and pizza event at Jack and Jill Lanes in Lehi! 

November Connect 4 Lunch
11:45 AM - 01:00 PM M

Looking for a great way to network with business owners and professionals? Join us on Thursday, November 15th for our Connect 4 Lunch event hosted by the American Fork Chamber of Commerce. This event was created in response to a survey we sent out to chamber members from the Pleasant Grove-Lindon, American Fork, and Lehi Area Chambers and has become a popular way to network AND enjoy an amazing lunch at the same time!

Connect 4 Lunch will be held on the THIRD Thursday of every month. This event is free to attend - you just need to pay for your own lunch.

The next Connect 4 Lunch will be on December 20th.

Small Business Saturday
Pleasant Grove-Lindon Chamber of Commerce
70 S 100 E
Pleasant Grove, UT 84062

Please support our local small businesses by participating in this annual holiday shopping tradition as a shopper, a small business owner, or both! CLICK HERE to find out more information about how your business can be involved, learn about ways to promote your business during Small Business Saturday, and create customizable marketing materials you can use during the event.


North County Summit
08:00 AM - 01:30 PM
Hilton Garden Inn
3150 N Hotel Loop
Lehi, UT 84043

Join us for the 5th Annual North County Summit!
The Summit will be held at the Hilton Garden Inn in Lehi, and we have an AMAZING group of speakers lined up. We will have some breakfast before the speakers, snacks throughout the morning, and then finish with a catered lunch.

Also, make sure to check out all of our great vendors and enter to win some amazing prizes!


Annual Holiday Luncheon
11:45 AM - 01:00 PM
Stone Gate Weddings and Events
886 W 2600 N 
Pleasant Grove, UT 84062


Please join us for a combined-chamber holiday event with the American Fork Chamber of Commerce. Enjoy a delicious lunch and holiday entertainment. Please bring a prize to give away at the end of the luncheon.

Special Offers from Chamber Members

Thank You to the Following Members

City Partners: Pleasant Grove | Lindon
Trustee Member: Fox Hollow Golf Club
Community Partner Members: America First Credit Union | ASEA | Bank of American Fork | Big-D Construction | Buckner | doTERRA | McNeil Printing | Rocky Mountain Recycling | Sage & Thistle | St. John Properties | Stone Gate Weddings and Events
Gold Members: American Fork Hospital | Biolife Plasma Services | BMW of Pleasant Grove | Central Bank | Close to My Heart | Complete Restoration | Corporate Alliance | Costa Vida | CPS Graphix | Creekside Mortgage | Design Spectrum | Fugal Companies | Hyatt House Pleasant Grove/Provo | Jiffy Lube | Mountainland Realty | Mountain Point Medical Center | Murdock Hyundai | Powerhouse Motorsports | Rock Canyon Bank | Squire | Syringa Networks | Tabitha's Way | Test Out | Utah Valley University
PG-L Template 2018 - October 30, 2018