Contact Info
Allied Waste Services
Tim Argenti
441 N. Buchanan Cir.
Pacheco, CA 94553
Phone: 925-671-5823
Fax: 925-685-4735
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Services
- Recy Cord: Jennifer Brennan 925.671.5806
- Special Event Donations
- Commercial Garbage Service
- Residential Garbage Service
- Self-Hauling Disposal & Recycling
- Construction & Demolition Debris
- Hazardous Waste
- Frequently Asked Questions
- Kid's Corner (Garbage Gus)
- Contact Information
Going Green Commitments
- General Practices
- 1. Track water and energy usage and solid and hazardous waste generation.
- 2. Adopt a written environmentally preferable (or green) purchasing policy.
- 3. Establish a 'green team' that can help guide efforts to green your business.
- 4. Provide three on-going incentives or training opportunities to encourage management and employee participation.
- 5. Inform your customers about your efforts to meet the Green Business Standards.
- 6. Assist at least one other business in learning about the Green Business Program and encourage them to enroll.
Hours of Operation
Allied Waste Services441 N. Buchanan Circle
Pacheco, CA 94553
Call for office hours:
(925) 685-4711
About Us
Allied Waste provides high quality, comprehensive solid waste and recycling collection services for residential and commercial customers. We conduct our operations in a safe, ethical and environmentally conscious manner and dedicate our resources to improving the quality of life within the communities we serve.Frequently Asked Questions:
Q. Do you accept plastic bags for recycling?
Unfortunately, at this time we are unable to accept plastic bags for recycling.
A new law, AB 2449, requires drugstores and grocery stores of at least 10,000 square feet to offer in-store recycling programs for plastic bags. As an alternative to plastic bags, some stores now have reusable bags available for purchase, generally made of light-weight, washable material. These reusable bags usually come with money-saving incentives, as many stores offer a discount each time a customer uses a reusable bag in lieu of a paper or plastic carryout bag. So, on your next trip to the grocery store don't forget your shopping list and plastic bags to recycle!
Q. Do you accept Styrofoam for recycling?
We do not accept Styrofoam. For all practical purposes Styrofoam is not recyclable. Please do not put any #6 plastics in your cart, even if the item has a recycling logo. This includes Styrofoam products as well as non-Styrofoam #6 plastics.
Before discarding Styrofoam peanuts, consider taking them to your local UPS or mail packaging store. These stores will accept them for reuse at no charge. If you are throwing Styrofoam peanuts in your garbage cart please secure them in a plastic bag to prevent neighborhood spills.
Q. What can I do about people taking my recyclables?
Allied Waste understands scavenging is a nuisance, an invasion of privacy and impacts our local cities' diversion rates. From our perspective, we consider scavenging to be theft. Allied Waste is willing to support the cities in their efforts to prosecute any individual or individuals that are caught in the act of scavenging recyclable materials from our containers and who may also be violating any City ordinances in the process.
If you are currently having an issue with your recycling materials (this includes from residential carts, business containers and loose cardboard) being taken by someone other than Allied Waste we suggest you contact your local Code Enforcement. The license plate and a description of the vehicle will be helpful.
Q. How do I start recycling at my business?
Setting up a commercial recycling program is easy with a free waste audit and program assistance from Allied. We will come out to your business, assess your service level and develop a recycling program that will work best for your company. Our new commercial program includes all recyclables in one cart or dumpster, so sorting is minimal. Recycling carts and dumpsters can be serviced weekly or more often in order to tailor a program to your specific site needs. We will also provide waste prevention suggestions, and assistance in educating your employees and customers about the new program. Visit our Commercial Recycling page for more information.
Please contact the Recycling Coordinator for your area: Jennifer Brennan, (925) 671-5806, Benicia, Clayton, Danville, Lamorinda, Martinez, Pleasant Hill, Walnut Creek.
Q. Where can I pay my bill?
Customers have 4 convenient ways to pay their bill.
1. Online. Make one-time payments or sign up for auto bill-pay with your credit card or bank account by visiting http://awbillpay.inetbiller.com. You may also call Customer Service at (925) 685-4711 to set up your auto bill-pay account.
2.By mail, using the envelope provided. Please do not mail your payments to our office in Pacheco. Payments must be submitted to: Allied Waste Services #210. PO Box 78829, Phoenix, AZ 85062-8829
3.By phone, with American Express, Discover, MasterCard or Visa. We do not accept checks over the phone.
4.In person at: Allied Waste Services, 441 N Buchanan Circle, Pacheco, CA 94553
You do not need a copy of your statement to make a payment at our office. Payment options: check, cash, credit card or money order. We do not make change.
Q. Where can I drop off my garbage?
The Contra Costa Transfer & Recovery Station, located at 951 Waterbird Way in Martinez, accepts household, commercial & industrial refuse. The Transfer Station is open 8 am - 5 pm, 7 days a week, except holidays.
Q. Do you have compost bins?
We do not provide compost bins. Certain cities in our service area offer reduced-price compost bins and composting classes for residents:
The City of Pleasant Hill: Call (925) 671-5265
The City of Antioch: Call (925) 779-6137
The City of Martinez: Call (925) 372-3531
Unincorporated Contra Costa County: Call (800) 750-4096
Q. Why wasn't my garbage/recycling/yard waste cart picked up?
For those rare times that Allied does not pick up a customer's garbage/recycling/yard waste, the primary reasons are: The container was not left at the curb by 5:30 a.m. or our driver did not have access to your containers. The container was overloaded. The lid must be entirely closed.The container was too heavy. There is a 60-pound limit per cart. Dirt, concrete, asphalt and rocks should NOT be placed in your trash cart.
Q. When is my service day?
Please enter your account number here to get your service day.
Q. Where do I put my carts out and when?
Carts should be rolled to the curb on the night before service, or by 5:30 a.m. the day of service. If you are disabled or elderly and cannot move your carts to the curb, please provide us with a doctor's note and we will service your carts on your property for no additional charge. You may mail or fax us the note at: Allied Waste Services, 441 N Buchanan Circle, Pacheco, CA 94553, Attn: Customer Service Manager, Fax: (925) 685-8153
Q. How do I report a missed pick-up? Schedule an on-call clean-up? Schedule a vacation hold? Change my cart size?
Please visit our Customer Service page to perform these functions online. You will need your account number. You may also call Customer Service at (925) 685-4711 or (707) 747-0608 for Benicia residents.
Q. How can I rent a debris box?
Please call (925) 603-1383 to rent a debris box. Visit this page for more information on residential debris box rental.
Q. How do I dispose of needles & old medications?
Old needles and medications should NEVER be flushed down the toilet. Pharmaceuticals may be taken to a list of approved facilities. You may view the list here. Sharps (needles & lancets) are illegal to discard in the household garbage or recycling. Old needles must be disposed of at licensed facilities or mail-back programs. Please visit our Sharps page for more information.
Q. Do you collect paint, batteries, chemicals & household cleaners?
Allied Waste does not collect Household Hazardous Waste. Household Hazardous Wastes are illegal to discard in your garbage or recycling. Paints, chemicals, solvents, personal care products, household cleaning products, motor oil, mercury thermometers, and batteries must be taken to your local household hazardous waste facility.
Motor Oil & Oil Filters: Motor oil and oil filters can be recycled curbside on your recycling pick-up day. Pour used motor oil (maximum 3 gallons per pick-up) into a clear container (e.g. a milk jug) and place NEXT TO (not inside) your recycling cart. Used oil filters should be put in Ziploc bags and placed NEXT TO (not inside) your recycling cart.
Q. Do you collect electronic waste (TVs, Computers, cell phones etc.)?
Allied Waste collects electronic waste for a fee. Please call our Customer Service Department at (925) 685-4711 to schedule a pick-up.
You may also drop off electronic items at a local e-waste collection facility. The majority of electronic items are accepted at no charge at these facilities. Visit our E-waste page for a list of locations.
Q. Do you collect old tires?
We collect tires for a fee. Please call (925) 685-4711 for rates and scheduling
Q. What do I do with refrigerator or freezers?
We collect refrigerators and freezers for a fee. Please call (925) 685-4711 for rates and scheduling.
JACO Environmental, in partnership with PG&E, will pick up working refrigerators, freezers, and AC units for FREE. You might even qualify for a $35 rebate! Please call 1-800-299-7573 for more information.
Q. What do I do with mattresses and furniture?
We collect mattresses and furniture for a fee, depending on the size of the item. Please call (925) 685-4711 for rates and scheduling.
If your furniture is in good condition you may donate it to local charities. Please visit www.cccrecycle.org for businesses in Contra Costa County that accept used furniture and www.recycle-guide.com for businesses in Solano County.
You might also try posting your items at www.ciwmb.ca.gov/calMAX, www.craigslist.com, or www.freecycle.org.
Q. Does Allied Waste have Spanish-speaking Customer Service Representatives?
Yes, Allied has a limited number of Spanish-speaking representatives.
