Classified Ad Title:
Bell Person / Shuttle Driver
At the DoubleTree by Hilton Albuquerque hotel, we are seeking an energetic, friendly and inviting personality to join our team- if this is you, please feel free to apply. Your duties that are expected of you include, but are not limited to, picking up and driving guest(s) to and from the hotel to the airport on a scheduled timeframe. Also escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaint each guest with room and features.
*Must be a minimum of 21 years old.
*Must have a clean driving record for the past three years.
*Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
*Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
*Read and match luggage tags, write claim tickets and detach portion to give to guest
*Organize and store luggage as necessary in a designated area.
*Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
*Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
*Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner
*Checkout packets, mail, packages, faxes, etc. to specific guest rooms.
*Clean and polish carts and other equipment used in the department.
*Answer the front desk phone and provide information as needed.
*Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.
EXPERIENCE AND SKILLS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
*Ability to understand and follow written and/or verbally in English.
*Ability to effectively communicate verbally in English.
*Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
*Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
*Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 75 lbs. continuously throughout shift.
*Ability to stand, walk and/or sit and continuously perform essential job functions.
*Sufficient manual dexterity in hands to be able to load and unload luggage.
*Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
*Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
*Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
*Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
*Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
*All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
*Additional language ability preferred.
We offer part-time benefits that include vision & dentals plans as well as hotel discounts!
Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)