Transition from Call Center Agent to the Legal Field - Bilingual Position

Classified Ad Title:
Transition from Call Center Agent to the Legal Field - Bilingual Position

Post Date
5/15/2021

Expiration Date
8/13/2021

Details:
Busy Albuquerque Law Office is looking for a fully bilingual employee with call center experience to join our team. The Position is as an intake specialist.
MISSION:
To serve as the first point of contact for the office, greeting each caller or visitor in a friendly, professional and welcoming way.
To establish rapport with Potential New Clients (PNCs) establishing the foundation for an extraordinary client experience upon which all team members will build.
To make the best possible impression on every caller or visitor, making clear that our office and team is the best law office they will ever encounter.
To distinguish quickly between those PNCs we can help and those we cannot, ensuring that both are treated as important and both finish the call knowing they were listened to.
To use the intake process to discern and process those PNCs who may be difficult or require additional effort and communicating that to the team in the intake.
To give those callers we cannot assist referrals to attorneys or organizations that might be able to help.


Contact:
Glenn Smith Valdez

Email:
apply@ticketfox.com

Website:
newmexicotrafficticket.com