Classified Ad Title:
Customer Service Associate Expert - Albuquerque Call Center

Post Date
5/20/2021

Expiration Date
8/18/2021

Details:
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.).

Must be within commuting distance of Albuquerque, NM
Due to the COVID-19 pandemic, training for this position will start in a work-from-home environment and when, in the sole discretion of T-Mobile, the impact of COVID-19 decreases, the position will move to our onsite customer experience center.

Be the Expert. Redefine Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we’re changing Customer Care for everyone. T-Mobile is doing something the other carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve issues whenever and however they want.

As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They’re YOUR customers and their experience depends on YOU!

What you’ll do in your role.
We’ll count on you to:
Create happy customers – We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve
Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans
We sell thoughtful products and services – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience
Learn a lot – we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements
Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do, and we love having fun doing it
Support team initiatives and create an inclusive environment

The experience you’ll bring.
You’re a pro on the computer
You know how to balance multiple tasks at the same time
Tech savvy and have a passion for mobile devices and/or technology
Passion for care and the ability to listen, problem solve and deliver great solutions
Sales oriented with an obsession to connecting customers to the things they love
Ability to work as part of a team to achieve individual and team results
You have the flexibility to work any shift, including nights and especially weekends

Temporary Requirements

Minimum connection speed of 15 Mbps download & 5 Mbps upload
Network Latency of 120ms or less
0% Packet Loss
Access to a hardwired internet connection & router within 20 feet of the work area
Have a safe, secure, and climate-controlled dedicated workspace
Reside in commuting distance to the call center
**Satellite and cellular (3G, 4G, 5G, LTE) internet connections are not compatible with T-Mobile’s required systems**

To test your upload and download speeds in the place you plan to work, please visit www.speedtest.net (http://www.speedtest.net)
Okay. You’ve seen what we’re looking for and you’re up to the challenge. Here’s what we can offer you in exchange for your outstanding work:

Competitive base pay plus serious bonus potential for top performers
Benefits for part-time and full-time associates
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It’s a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It’s time to explore an opportunity that could become the job of a lifetime. So apply today!

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Contact:
Adam Archibeque

Home Phone:
505.301.4402

Email:
adam.archibeque7@t-mobile.com

Website:
https://www.tmobile.careers/job-search/?keyword=call%20center&location=Albuquerque%2C%20NM%2C%20USA&latitude=35.0843859&longitude=-106.650422&radius=25