Happy Neighborhood Project
980 9th Street, Floor 16
Sacramento, CA 95814
Text the word: HNP To: 72727
Hours of OperationCall 916-370-6957 or email firstname.lastname@example.org for an appointment
Most people have a general feeling of what a Happy Business would be like, but we are the first to define it, as: "A business that is committed to great customer service and encourages a positive work environment." So, of course, we make every business member take two pledges, to provide great customer service & encourage a positive work environment. We hold businesses accountable through feedback from consumers and employees.
Each star rating on Yelp can represent a difference of 5 to 9% in annual revenue. Businesses are longing for a way to be presented to consumers in a manner that allows for positive discourse and effective feedback.
By pulling the focus away from shame-based review systems, the overall energy between a business and consumer can step back from adversarial. Our goal is to humanize the review and feedback systems such that they are a tool for improvement instead of knee-jerk public-shaming.